FAQs
Q. What kind of vehicles do you offer?
A. We currently offer 15 Passenger Vans.
Q. Where does my child wait for Pick-up?
A. We provide door to door service. In school, the pickups are usually in the bus loops. A representative will tell you if other wise.
Q. Should I call if my child is absent or goes home early?
A. Yes, please advise us via phone or text if your child will not be attending. Our operators check the roster and spend time looking for children if they are not present. This often delays our route.
Q. If my child hasn't arrived by the usual time should I call the driver?
A. Please refrain from calling during operating hours. To begin with, drivers must not be on the phone while transporting children for safety reasons, IT'S THE LAW. Only call if you child is more than 25 minutes late from the usual arrival time. There may be days where complications have risen and changes to the route must be made to accommodate these last minute changes so that all the children can make it safely to their destinations.
Q. Will the company call to advise me if my child will be arriving later than usual?
A. When delays and setbacks occur, every moment is crucial. We unfortunately cannot call every parent to advise of these situations as this would cause further delays. If you have any comments or questions, please wait until the route is done.
Q. If necessary, may I call to request a change to my child's pick-up or drop-off?
A. Yes, you may request a change. However, any changes must be made at least 24 hours in advance. Same day changes will not be allowed. These will give us time to see if it is possible to change the route to accommodate you. There may be a difference in fare if the distance is further than the original location. But, we always try to accommodate our client's request as we will be working closely during the year.
Q. What rates do you charge for your service?
A. Rates are calculated based on different factors such as distance and the type of service you will need, either one-way or round-trip. Our rates begin at $35.00 weekly and up based on the criteria.
Q. Are your rates prorated if my child misses a day or there is no school during that week.
A. No, our weekly rates are not prorated if your child doesn't ride a day or if there is no school. The only exceptions are the weeks of Thanksgiving break and Winter Break.
Q. Are you licensed and insured?
A. Yes, we are fully licensed and insured in accordance with the Broward County Permitting and Licensing Division.
A. We currently offer 15 Passenger Vans.
Q. Where does my child wait for Pick-up?
A. We provide door to door service. In school, the pickups are usually in the bus loops. A representative will tell you if other wise.
Q. Should I call if my child is absent or goes home early?
A. Yes, please advise us via phone or text if your child will not be attending. Our operators check the roster and spend time looking for children if they are not present. This often delays our route.
Q. If my child hasn't arrived by the usual time should I call the driver?
A. Please refrain from calling during operating hours. To begin with, drivers must not be on the phone while transporting children for safety reasons, IT'S THE LAW. Only call if you child is more than 25 minutes late from the usual arrival time. There may be days where complications have risen and changes to the route must be made to accommodate these last minute changes so that all the children can make it safely to their destinations.
Q. Will the company call to advise me if my child will be arriving later than usual?
A. When delays and setbacks occur, every moment is crucial. We unfortunately cannot call every parent to advise of these situations as this would cause further delays. If you have any comments or questions, please wait until the route is done.
Q. If necessary, may I call to request a change to my child's pick-up or drop-off?
A. Yes, you may request a change. However, any changes must be made at least 24 hours in advance. Same day changes will not be allowed. These will give us time to see if it is possible to change the route to accommodate you. There may be a difference in fare if the distance is further than the original location. But, we always try to accommodate our client's request as we will be working closely during the year.
Q. What rates do you charge for your service?
A. Rates are calculated based on different factors such as distance and the type of service you will need, either one-way or round-trip. Our rates begin at $35.00 weekly and up based on the criteria.
Q. Are your rates prorated if my child misses a day or there is no school during that week.
A. No, our weekly rates are not prorated if your child doesn't ride a day or if there is no school. The only exceptions are the weeks of Thanksgiving break and Winter Break.
Q. Are you licensed and insured?
A. Yes, we are fully licensed and insured in accordance with the Broward County Permitting and Licensing Division.